Product Questions
The covers are made out of FDA grade ABS plastic. After much material exploration, ABS has proven to have great properties- it’s durable, lightweight, flexible, easy to clean, and easily modifiable.
The durability of the covers completely corresponds to the patterning of the various designs. Covers with more details tend to be more delicate and detailed, but also very lightweight. Whereas designs with less detail are more durable, but are a bit heavier. Keep in mind that selecting a cover is completely based on your personal expectations for both design style and durability.
The covers attach to the prosthesis with two polyurethane straps with metal hooks. The material is extremely durable and keeps the cover from rotating and sliding on the prosthesis.
The standard covers are waterproof – but they do not make your prosthesis waterproof. These covers have an opening in the back, and therefore are not able to keep water out of your prosthesis – but if you are wearing a prosthesis meant for water, you are welcome to wear your cover as well! If you are in salt water, make sure that you rinse your cover of any salt and pat dry after you get out of the water. Salt erodes a lot of different materials and if it is left to dry, it can fade the finish of your cover.
Please note that the our Chrome covers are NOT waterproof or meant for swimming like our standard covers are because the chrome finishing has a different reaction than the paint finish on our standard covers.
One of the best parts about standard ALLELES covers is they can be further adjusted once you receive them.
Though please note that our Chrome covers are NOT meant to be adjusted once they arrive, which is why a trial fit or a previous cover is required to purchase a Chrome cover.
For our standard cover line – you can trim them, drill into them, or even heat modify them to further perfect your cover fit. We do have more detailed instructions about how to heat and adjust our covers, but if you have never done so, or have any questions, we highly recommend that you reach out before making any major adjustments so we can help advise!
Fitting Questions
We have created diagrams for both AK & BK covers so you can see how to take your measurements. Be sure to check out the Above Knee Cover page & the Below Knee Cover page for the most in-depth information about building your order.
If you are ever concerned about your own measurements, or have a question about fitting your cover that wasn’t answered here, please don’t hesitate to reach out to us – we are always happy to help!
All our covers are available in a variety of colour combinations. Most of our covers follow one simple theme. There is the ‘Main Colour’, which is the front and inside colour – it’s the primary colour for the entire cover. Then there’s the ‘Detail Colour’, which is the colour for all the detailing.
There are a few covers that will have a variation on this theme, for example, designs that have additional options or specific details being offered in additional colours. Those designs will have the options shown in their drop down menu as you start to build your order.
We also have a design visualizer tool you can use to get an idea of what your combinations may look like!
Our Chrome covers can also have detail colors added to them (if the design allows) but the Chrome finishes are a bit more limited in colors as our normal paint options. Please check out our Chrome page for more info!
Yes you can! We have officially launched our interactive design visualizer tool which you can find here
Please note that our Visualizer app is a computer generated image of a physical product. This feature is meant as a visualization tool, and is an approximate representation of your final cover. Some design elements will vary based on individual sizing and adjustments. Colors shown may also vary, and details will be more prominent on physical covers than they appear on the visualizer.
If you would like to see a photo of a certain color combination or some examples, always feel free to reach out to our team for help! We are always happy to provide some real life examples as well.
We have two cover lines, the “Standard” ALLELES covers and the “Chrome” covers, which have two separate order pages.
Our Standard covers are at a lower price point than the Chrome covers because they undergo different finishing processes (chroming vs paint) and our standard covers require a less intensive fitting process.
Chrome covers not only have a more intensive and longer finishing process, but they also include a trial fit so we can confirm sizing prior to the final cover being finished.
It just means we will need a little bit more information to create your cover! We want to make sure that our covers can fit as many different people as possible, and sometimes in order to properly accommodate certain features or mechanics, we just have to make adjustments to make sure you get the best fit possible! Depending on what is applicable for your prosthesis, different information can be required, so be sure to check out our diagrams to find out what you need to include. This is important because a proper fit is the number one way to extend the life span of your ALLELES cover!
Currently, we require extra measurements for 4-bar/polycentric knees; hydraulic, microprocessor, or blade feet; release buttons, symes sockets, rotationplasty, & revo dials/sockets.
Order & POlicy
We always try to ship your cover out within 14 business days of receiving your order. Shipping can take anywhere from 1-2 weeks depending on the shipping method you choose and where you are located.
Keep in mind that we are located in Vancouver BC, Canada, so any shipments to Western North America are much quicker than shipping to the East Coast or abroad.
Feel free to reach out to us if you have any questions about the timeline of your order.
We do! We can ship almost anywhere that our courier, UPS, is currently operating. As you begin the check out, you will see your shipping total is shown after you enter your address, but before you have submitted your order for payment. That way you’ll be fully aware of the shipping costs before committing to or paying for your order.
Be aware that international shipments (outside of Canada) do not get charged tax, and therefore your order may incur a customs or duty fee upon delivery. This fee varies by country and is not something we can control. If you have questions, feel free to reach out to us before you order, but you may have to reach out to your country’s border services for more information.
We do offer a prorated warranty policy on our covers, and strive to make sure that everyone who has a cover gets the most out of it.
As situations can vary, please reach out to our team for more details, and be ready with some photos & a description of the issues you are facing with your cover.
Our website currently accepts payments via credit card (we use PayPal to securely process all of our transactions)
You do not require a PayPal account to purchase our covers, but if you are an existing PayPal user, that is also an option!
To bypass the Paypal login, click the button below that says “pay with debit/credit card” and you’ll be brought to a page where you can enter your card information.
Please let us know! If we get the chance to fix the issue, it can help us better serve our customers in the future & ensure that you are happy with your purchase! Our number one priority is that you love your new cover.
Please take some photos of your cover, both on & off your prosthesis, and have a description of the issue you are facing when you contact our team.
That’s amazing news! We do offer wholesale pricing and would love to help you get set up.
You can contact us via phone, email, or chat to get the process started!
Keep in mind our team is available 9:00-5:00 Pacific standard time, Monday – Friday.
Each cover is custom made for each person, including personal sizing, design, and colour choices. Because of this, we do not offer refunds on cover purchases made through our website.
If you are unhappy with your cover, please reach out and we will happily do all we can to help rectify the issue!
Better yet, feel free to chat with us before your order & we can help ensure proper fitting & make sure you know what to expect with your new ALLELES cover!