What material are the covers made out of?
The covers are made out of FDA grade ABS plastic. After much material exploration, ABS has proven to have great properties including being: durable, lightweight, flexible, cleanable, and easily modifiable.
How durable are the covers?
The durability of the covers completely corresponds to the patterning of the various designs. Covers with more perforations tend to be more delicate, and detailed, but also very lightweight. Whereas designs with less perforations are more durable, but are a bit heavier. Keep in mind that selecting a cover is completely based on your personal expectations for both design style and durability.
How do the covers attach to my prosthesis?
The covers are attach to the prosthesis with two polyurethane straps with metal hooks. The material is extremely durable and keeps the cover from rotating and sliding on the prosthesis. To see how the straps attach take a look at our fitting videos on the 'Fit Page'
How long does it take to receive once I place my order?
We always try to ship your cover out within 10 business days of receiving your order. Shipping can take anywhere from 1-2 weeks in shipping depending on the shipping method you choose and where you are located. (Keep in mind that we are located in Victoria BC, Canada, so any shipments in North America on the westcoast are much quicker than shipping to the east coast or abroad.)
Can I get a design with custom artwork made?
Yes! But at the moment we are working on a waitlist. You are welcome to reach out to info@alleles.ca to enquire about current wait times. Just keep in mind that custom designs cost a flatrate of $1500 and you must place the order for your custom cover before we will begin doing any artwork on your new piece.
What's the Warranty?
The ALLELES™ Design Studio Ltd. will offer a replacement for defective or broken covers up to 3 months from purchase date. Warranty does not include paint. All sales are final and The ALLELES™ Design Studio Ltd. will not issue credit or refund.

After 3 months, covers will be replaced on a prorated scale. The ALLELES™ Design Studio Ltd will, on occasion, honor claims outside of this warranty window for pre-determined issues. All warranty replacements must be the same design and the same colour as the original order.

The ALLELES™ Design Studio Ltd will include heat moulding instructions and technical contact information with every order. End users are encouraged to reach out prior to any major adjustments. If you have concerns or questions about measurements please reach out prior to placing your order.

Covers ordered with incorrect measurements or damaged during heatforming outside of intended use will be replaced at a prorated cost of 50% of the original design plus the cost of shipping.

The ALLELES™ Design Studio Ltd. reserves the right to withhold warranty claims at their discretion. All warranty refusals will include a written response outlining the reason.

All approved warranty claims will be processed and shipped within 14 days of approval. End user is responsible for the cost of shipping.

Why are there different prices? What's the difference?
All our pricing adjusts based on the level of customization - adding different coloured straps will increase the price.
How do the colours work?
All our covers are available in a variety of colour combinations. Most of our covers follow one simple theme. There's the 'Main Colour' which is the front and inside colour - it's the primary colour for the entire cover. And there's the 'Detail Colour' which is the colour for all the detailing on the cover.

Outside of this, there are covers that will have a minor variation on this theme, for example, extra details or specific details being offered in additional colours.