Product Questions

The covers are made out of FDA grade ABS plastic. After much material exploration, ABS has proven to have great properties- it’s durable, lightweight, flexible, easy to clean, and easily modifiable.

The durability of the covers completely corresponds to the patterning of the various designs. Covers with more perforations tend to be more delicate and detailed, but also very lightweight. Whereas designs with less perforations are more durable, but are a bit heavier. Keep in mind that selecting a cover is completely based on your personal expectations for both design style and durability.

The covers attach to the prosthesis with two polyurethane straps with metal hooks. The material is extremely durable and keeps the cover from rotating and sliding on the prosthesis. To see how the straps attach, take a look at our “How to attach an ALLELES cover” diagram on our products page!

The covers themselves are waterproof – but they do not make your prosthesis waterproof. These covers have an opening in the back, and therefore are not able to keep water out of your prosthesis – but if you are wearing a prosthesis meant for water, you are welcome to wear your cover as well! If you are in salt water, make sure that you rinse your cover of any salt and pat dry after you get out of the water. Salt erodes a lot of different materials and if it is left to dry, it can fade the finish of your cover.

One of the best parts about these covers is they can be further adjusted once you receive them. Using heat, you can adjust your cover as needed to create a tighter fit around the socket. We do have more detailed instructions about how to heat and adjust our covers, but if you have never done so, or have any questions, we highly recommend that you reach out before making any major adjustments. 

Fitting Questions

We have created video guides & diagrams so we can show you how to take your measurements! There are separate instructions for AK & BK covers, so be sure to check them out on each ordering page! 

If you are ever concerned about your own measurements, or have a question about fitting your cover that wasn’t answered here, please don’t hesitate to reach out to us – we are always happy to help!

All our covers are available in a variety of colour combinations. Most of our covers follow one simple theme. There is the ‘Main Colour’, which is the front and inside colour – it’s the primary colour for the entire cover. Then there’s the ‘Detail Colour’, which is the colour for all the detailing.

There are a few covers that will have a variation on this theme, for example, designs that have more options or specific details being offered in additional colours. Those designs will have the options shown in their drop down menu.

To show our customers the most accurate representation of what their finished product will look like, we are exclusively using photos we take of covers that we have actually made. Colours can appear to change slightly when you add a texture to them (for example, think of it as looking at a painted room instead of just a colour swatch). So by showing you the colours on the same material we will use to make your cover, you get a better idea of what it will look like when it arrives!

We are working towards creating a more interactive colour picker, but for now if you have any colour combinations you would like to see, you can always reach out to the ALLELES team! We would be happy to show you some examples from our database that may help you decide if you like a particular colour combination.

The price of each design is based on complexity and the required time to produce. Typically our more expensive covers have more intricate details and/or offer a more elaborate paint scheme.

Once you have selected a design, the only thing that will change the price is your strap selection. Black straps are included with each cover, whereas selecting a coloured strap will increase the price by $15 USD.

It just means we will need a little bit more information to create your cover! We want to make sure that our covers can fit as many different people as possible, and sometimes in order to properly accommodate certain features or mechanics, we just have to make adjustments to make sure you get the best fit possible! Depending on what is applicable for your prosthesis, there is different information required, so be sure to check out our diagrams to find out what you need to include. This is important because a proper fit is the number one way to extend the life span of your ALLELES cover!

Currently, we require extra measurements for 4-bar/polycentric knees; hydraulic, microprocessor, or blade feet; release buttons, symes sockets, rotationplasty, & revo sockets.

Order & Policy Questions

We always try to ship your cover out within 10 business days of receiving your order. Shipping can take anywhere from 1-2 weeks depending on the shipping method you choose and where you are located.

Keep in mind that we are located in Victoria BC, Canada, so any shipments to Western North America are much quicker than shipping to the East Coast or abroad.

We do! We can ship anywhere that our courier, UPS, is currently operating.  The shipping cost is also determined by UPS and is based on your shipping address & your requested shipping speed. As you begin the check out, you will see the shipping total is calculated when you enter this information, but before you have submitted your order for payment. That way you’ll be fully aware of the shipping costs before committing to your order.

The ALLELES™ Design Studio Ltd. will offer a replacement for defective or broken covers up to 3 months from purchase date. Warranty does not include paint or damages from heat molding or client manipulation outside of the intended use. As this is a custom product, The ALLELES™ Design Studio Ltd. will NOT issue any credits or refunds.

After 3 months, covers will be replaced on a prorated scale. The ALLELES™ Design Studio Ltd will, on occasion, honour claims outside of this warranty window for pre-determined issues.

All warranty replacements must be the same design and the same colour as the original order.

The ALLELES Design Studio Ltd will make available heat molding instructions as requested. End users are encouraged to reach out prior to attempting any major adjustments.

Covers ordered with incorrect measurements or without noting necessary adjustments will be replaced at a prorated cost of 50% of the original design plus the cost of shipping. Necessary adjustments are listed on every product page & require extra information to fabricate. If you have concerns or questions about measurements or adjustments please reach out prior to placing your order.

The ALLELES™ Design Studio Ltd. reserves the right to withhold warranty claims at their discretion. All warranty refusals will include a written response outlining the reason.

All approved warranty claims will be processed and shipped within 14 days of approval. End user is responsible for the cost of shipping.

As a global company who works with clinics and customers around the world, we wanted to make a currency choice that would be relatable for as many of our customers as possible!

PayPal currently handles the payment processing & currency conversions for our website, allowing customers to place orders regardless of their home currency.

Our website currently accepts payments via credit card or PayPal account.

Please let us know! If we get the chance to fix the issue, it can help us better serve our customers in the future & ensure that you are happy with your purchase! Our number one priority is that you love your new cover, so please give us a call or email and describe the situation as best you can.

If you can include photos of the cover, with you wearing it if possible, that will also help us figure out how to help you more efficiently!

Feel free to reach out to our team member Chelsea (chelsea@alleles.ca) and she will be happy to get you started.

That’s amazing news! We do offer wholesale pricing and would love to help you out. Please feel free to contact us and we’ll get you started!

Each cover is custom made for each person, including personal sizing, design, and colour choices. Because of this, we are unable to offer refunds on purchases made through our website. This includes covers & the Golden Gift Cards. If you are unhappy with your cover, please reach out and we will happily do all we can to help rectify the issue!