Terms & Conditions


The following terminology applies to these Terms and ConditionsPrivacy Policy , Refunds + Returns Policy and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The ALLELES™”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, online forms, email, or phone conversations, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the ALLELES’ stated services/products. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Personal information we gather shall not be used without the consent of the individual to whom it relates, except for the purpose in which the information was obtained or for use consistent with that purpose. By disclosing your personal information, you agree that information gathered is used by the Alleles to fulfill your order only.



1. Risks & Challenges: Warranty, Returns, & Refunds:

  • ALLELES™ does NOT issue credits or refunds on any purchases made through alleles.ca. This is a custom made product based on user specifications making it impossible to resell products if they were to be returned. Users are encouraged to reach out prior to placing orders if they have questions about sizing, fit, design features, or color options so they know what to expect upon receiving their prosthetic cover. The covers can be modified using a heat-gun and The ALLELES Design Studio Ltd will make available heat molding instructions as required. If you do not feel comfortable doing this on your own, users are encouraged to ask their prosthetist for assistance (keep in mind you may be charged a service fee for their time and expertise).The ALLELES™ team is always happy to answer questions & give tailored advice about any part of the ordering & modification process. If you have any hesitations or questions, please feel free to contact us. Golden Giftcards are also nonreturnable & nonrefundable SHIPPING + CURRENCY All orders get processed through the PayPal gateway either by credit card or PayPal account. All of our prices are listed in USD and your credit card company or PayPal will handle all currency conversions.  Please check your bank statements to see which exchange rate was applied to your purchase (keeping in mind currency rates can fluctuate day to day).All orders outside of Canada may incur taxes, tariffs, and custom fees upon arrival. These charges are different for every country, users are encouraged to contact their country’s border services for more information on potential customs charges. WARRANTY The ALLELES™ Design Studio Ltd. will offer a replacement for defective or broken covers up to 3 months from purchase date. Warranty does not include paint or damages from heat molding or client manipulation outside of the intended use. As this is a custom product, The ALLELES™ Design Studio Ltd. will NOT issue any credits or refunds. After 3 months, covers will be replaced on a prorated scale. The ALLELES™ Design Studio Ltd will, on occasion, honor claims outside of this warranty window for pre-determined issues. All warranty replacements must be the same design and the same colour as the original order. The ALLELES Design Studio Ltd will make available heat molding instructions as requested. End users are encouraged to reach out prior to attempting any major adjustments. Covers ordered with incorrect measurements or without noting necessary adjustments will be replaced at a prorated cost of 50% of the original design plus the cost of shipping. Necessary adjustments are listed on every product page & require extra information to fabricate. If you have concerns or questions about measurements or adjustments please reach out prior to placing your order. The ALLELES™ Design Studio Ltd. reserves the right to withhold warranty claims at their discretion. All warranty refusals will include a written response outlining the reason. All approved warranty claims will be processed and shipped within 14 days of approval. End user is responsible for the cost of shipping.

2. Using alleles.ca  The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, the ALLELES:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised the ALLELES of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the ALLELES. The ALLELES does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the ALLELES, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

3. Release from Liability As consideration for the purchase of any product from alleles.ca by you or your minor children, you hereby release from any legal liability the ALLELES™ and its affiliates, owners, agents, and employees from any and all liability for damage and injury or death to yourself, your minor children, or any other person or property resulting from the selection, assembly, maintenance, or use of such products and any claim based upon negligence, breach of warranty, contract or other legal theory. You accept for yourself the full responsibility and liability for any and all such damage, injury or death which may result. You further agree that any and all liability of the ALLELES™ and its affiliates resulting from the selection, assembly, maintenance or use of these products shall be limited to the purchase price of any such product.

Once payment has been verified through our web-site by either PayPal or Credit Card, we will then put your order into production. Keep in mind it can take from 5-10 days for payment to be verified through PayPal. All goods remain the property of the Company until paid for in full.

Cancellation Policy
Orders may be cancelled within 24 hours of the order being placed. Notification for instance via email, mobile phone ‘text message’ or any other means.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within the ALLELES on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. The ALLELES will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the ALLELES™’ services and the full content of this website.

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our ‘Contact’ link on our website or via Company literature or via the ALLELES™ stated telephone, or mobile numbers.

The ALLELES Design Studio Ltd. 2510 Turner Street, Victoria, BC, V8T 5J2, Canada

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of Canada govern these terms and conditions. By accessing this website and/or using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Canadian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the ALLELES™ to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the ALLELES™.

Notification of Changes
The ALLELES™ reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or purchasing our products indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© the ALLELES Design Studio Ltd. 2020 All Rights Reserved